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Le Cachet Royal Microdermabrasion Cream
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Shipping & Delivery
USA
Please note this is our general Shipping Information only:
Our lowest cost shipping option within the Continental United States is our flat rate of $9.95. Your package will be shipped for $9.95 regardless of dollar amount or size, unless it weighs over 20 pounds, in which case a surcharge may apply. When you select our flat rate shipping option, your package will be sent via US Postal Service, UPS Ground, FedEx Ground. Our shipping department generally chooses the shipping method.
Please note: No P.O. BOX shipments, we can only ship, to address on record on your credit card account.
UPS/USPS Flat Rate Ground Shipments generally take 2-10 business days for delivery depending on your destination.
For an additional charge, you may choose a specific shipping method when placing your order. You may select United States Postal Service, UPS or FedEx Ground, UPS or FedEx 2nd Day Air, 3 Day Air (does not include HI or AK) or UPS or FedEx Next Day Air. The website will calculate the cost for these methods based on the weight and destination. Please Note: These methods are shipping options and do NOT include processing time.
Orders shipped to Alaska, Hawaii, Puerto Rico, Mariana Islands, and the US Virgin Islands addresses will be charged a flat shipping rate of $12.95. Orders which contain individual items that weigh over 2.5 lbs. (shipping weight) may be subject to a shipping surcharge to these locations. Shipments sent to these locations are sent via US Postal Service Priority Mail.
All orders typically take 1-2 business days to process. UPS or FedEx does not include the day the order ships, nor weekends or government holidays as shipping days.
If your address cannot be verified by our address verification system, your order may be delayed while we contact you to confirm the address.
Please note that we ship Monday through Friday, excluding US Government holidays.Back ordered items generally ship within 2-10 business days provided they are available.
Local Pick Ups:
Internet orders that have chosen Pick-up as their shipping option, will be available for pick-up at Le Cachet, New York City Location:
39 East 30-th.Street.(Between Park and Madison Avenue) New York NY 10016
After you have received email notification that it is ready for pick up. Pick up orders must be paid in advance prior to pick up.Please bring in a copy of your Confirmation email, when picking up your order.
Undeliverable Package:
If a package is returned after 3 delivery attempts, returned due to an incorrect/incomplete address, or refused at delivery, you will be refunded for the total amount of the order less shipping and less a re-stocking fee of 15% of the total order amount.
International Shipping:
There is a temporary ban on all shipments to Russia, unfortunately at this time we are unable to ship to Russia. We apologize for any inconvenience.
International orders can be shipped by UPS or FedEx International (2-3 business day estimated shipping time) or International Postal Service (4-12 business days estimated shipping time, though some countries' postal services have taken 28 or more days). UPS and FedEx International shipments are fully trackable.
International Postal Service packages can be tracked to Carson, CA, USA at which point the shipments are inserted into the postal system of the destination country, and are not trackable from that point. Shipping cost does not include insurance. Le Cachet Cosmetics, is not responsible for the package once it leaves our warehouse. If insurance is desired, please choose UPS or FedEx International.
The following countries can only receive shipments by International Postal Service: Mexico, Spain, Germany, Austria, China, Costa Rica, Cyprus, Germany, Hong Kong, Honduras, Hungary, Italy, Luxembourg, and Thailand. All other countries may choose to receive packages from either Fedex/UPS or International Postal Service.
Please note there may be some countries we are unable to ship to due to Customs regulations.
Customers are responsible for any customs charges or taxes imposed by the destination country. We are not responsible for any delays this may cause. Customers also take responsibility that the products they are ordering can be legally imported into their respective country. If a shipment is returned to Le Cachet Cosmetics, for failure to pay customs or product rejection by customs, the customer will be credited for their order less all shipping and handling, plus a 15% restocking fee.
These charges include shipping to and from Le Cachet Cosmetics, where applicable.
We reserve the right to have a package destroyed at customs if it is too expensive to return. Unpaid duties and taxes will be charged to the customers' credit card.
Order Delivery & Back Orders
Our goal is to ship your order immediately and completely. All orders are processed within 24-48 hrs and email notification will be sent regarding back orders.
Customers are only charged one shipping charge and will not be charged additional shipping to send out back ordered items.
Order Status & Tracking
You will be sent confirmation of your online order within 24 hours of receipt of your order. When your order ships, you will also be sent a package tracking number with instructions on how to track your package. If you do not receive an email confirmation please call our Customer Service Department or send an email to lecachetcosmetics@yahoo.com
Privacy:
Your personal information is safe with Le Cachet Cosmetics, we added an additional safety net and safeguard to your credit card info, during your purchase, we use the latest credit card merchant encryption technology.
We use the information you provide to fulfill your order. We do not sell your name, email address or physical address.
Le Cachet Cosmetics, time to time, sends out occasional emails to let you know about changes to our site and product specials we believe will be of interest to you, or to invite your feedback through a survey.
If you do not want to receive email or other mail from us, please let us know by emailing us at lecachetcosmetics@yahoo.com
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